Shipping Policy

STOREFYI® SHIPPING POLICY

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 3 - 6 business days of processing and production time for your order to ship out.

IS SHIPPING FREE?

Shipping is free in the US on most items. On some items, we may have a weight based shipping fee. There are weight based shipping rates on items shipped outside the US

HOW LONG IS THE SHIPPING TIME?

Orders will be shipped depending on the fulfillment center the product is from.

Average transit times to the United States: 1 - 3 Weeks
Average transit times to International: 2- 4 Weeks

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, also distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

When you receive your tracking number, if you need help tracking your order you can go here.

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email Support@storefyi.com. All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@storefyi.com. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us or see our refund policy

- Your order number.

- A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize.

The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible.

Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country.

For further details of charges, please contact your local customs office.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)