F.A.Q
Frequently Asked Questions (FAQs):
To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email on support@storefyi.com
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Where do you ship from?
+We ship from our partner warehouses & factories located in the US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
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How long will it take for my items to arrive?
+It will usually take 7-30 business days for an order to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
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How long will it take to receive a tracking number?
+It will usually take between 2-5 business days.
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Where can I place an order from?
+You can place an order from any country, we ship Worldwide.
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Is shipping really FREE?
+Yes, shipping is Free Worldwide on most items. Though, on some items weight based shipping cost may apply. We pffer Free Shipping over $75.
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Where is you company located?
+We have an office in the incredible country: India; Supply warehouses in: USA & High-Quality vendor contacts in: China.
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Which currency will I be charged in?
+We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout via USD at the current exchange rate.
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Will I receive a confirmation number when I place my order?
+Yes, all customers will receive an order number after placing their order. Please contact us if you don't receive one within 24 hours of order placement.
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Who can I contact if I have a problem with my order?
+All inquiries can be forwarded to support@storefyi.com
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How can I pay?
+We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal
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Is Checkout on this site safe and secure?
+You can be absolutely sure that all purchases here are safe and secure.
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If I enter my email address will you sell my information?
+We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. Here is our privacy policy for your reference.
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Will I (the customer) have to pay customs?
+For most countries you will not have to pay customs, but it depends where you are located and if you order more than 1 quantity.
